Vantage for Mobile Service Providers

Compuware’s Vantage for Mobile combines end-user experience monitoring and business service management with subscriber intelligence to allow end-to-end visibility into the customer data experience. This level of in-depth visibility and fault isolation helps service providers deliver superior quality of service to their customers.

Value

  • Real-time capability to strengthen mobile customer data experience strategy
  • Proactive intelligence on every user, every session, passive and platform independent
  • Gather key subscriber data from real subscribers, instead of trending
  • Manage network performance from a subscriber perspective
  • Gain expertise across Device Visibility, Network Correlation, Call Center optimization, Online Services end-user experience and Sales & Marketing subscriber intelligence including:
    • Monitor historical performance with a rolling 10-day report of network performance and recurring network problems
    • Plan capacity appropriately with network capacity usage reporting based on actual subscriber traffic
    • Lower costs by reducing the number of calls your help desk receives
    • Identify new revenue opportunities and emerging trends

The Compuware Difference

Enhance Business Strategy

Executive management KPIs take on a new meaning with deep insight into business drivers such as churn, ARPU, cost efficiencies and customer satisfaction.

  • Improved delivered quality
  • Increase subscriber retention
  • Opportunities to increase profitability

Gain Marketing Intelligence

Quick access to real subscriber data gives sales and marketing key intelligence on behavior and trends to optimize offerings and customer retention.

  • User behavior and usage trending
  • Discover emerging services
  • New revenue opportunities (e.g. Advertising, service up-sell)

Improve User Service

Vantage's automated monitoring helps reduce the number of expensive service support calls by providing customer-care agents with instant evidence of subscriber QoE (quality of experience).

  • Insight into individual experience
  • Proactive and objective communication
  • Improved user perception

Optimize Operations

Vantage's in-depth performance analysis helps staff focus on the problem and not the symptom and to automate manual tasks and standardize processes to enable business agility and growth. Plus, the deep insight into true subscriber usage gives operations the data they need to optimize investments.

  • Improve user experience
  • Identify and resolve problems proactively
  • Make better infrastructure investment decisions

Product Related Services

Training

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