SAP Application Performance

Business challenge

Many large organizations place big investments on SAP to drive their business needs. If business users are unable to process transactions effectively due to poor performance or availability issues, this could cause a decline in employee productivity and eventually cost money. Those concerned with SAP application performance, including IT operations and SAP application administrators, need clear visibility into aplication performance from the end user’s perspective. Without this visibility there is no way to validate end-user complaints about application "slowness" and to check whether performance tuning efforts bring the desired effect—do they benefit end users? Existing SAP application performance measurements, using internal log data collection methods, do not reflect the end-user experience, but rather the internal interactions of application components.

Our solution

Compuware Vantage provides the business and technical IT staff a complete picture of end-to-end SAP application performance and availability, as well as insight into the quality of the service being delivered to users. Vantage captures the SAP application landscape and highlights which components of the application environment are contributing to poor performance. The Vantage solution enables the IT teams to:

quickly prioritize and notify the appropriate stakeholders of services impacted or have exceeded acceptable performance measurements
identify and monitor all components that make up the SAP environment, including services and their dependencies and relationships , all locations and all users, and infrastructure pieces like databases, Netweaver application servers, web servers and other supporting infrastructures, as well as virtual servers and physical infrastructural components
seamlessly integrate other monitoring data, regardless of vendor, to further illuminate SP application performance and availability issues
understand what users are accessing what areas of the SAP application and at what times of the day, to pinpoint possible impacts
perform deep analysis and troubleshooting of SAP application performance problems to identify root causes
run reports for all lines of business, enabling them to share information and collaborate quickly to resolve problems.

Products

Vantage
Vantage for Business Service Management
Vantage for End User Experience Monitoring
Vantage for Network Monitoring
Vantage for Server Monitoring
Vantage for Transaction Profiling
Vantage for Java and .NET Monitoring