Professional Services Automation
Compuware Changepoint Professional Services Automation (PSA) is a comprehensive business management solution that streamlines process and tracks critical information from the initial opportunity with a client through service delivery, invoicing and revenue recognition.By automating and integrating core business processes, Changepoint PSA allows professional services executives to:
- Eliminate large administrative burden of gathering operational and financial performance information from disparate systems
- Maximize the profitability of engagements
- Better manage customer loyalty and satisfaction.
Value
- Maximize resource utilization through pipeline forecasting, skills and qualification tracking, and resource search and resource request functionality
- Improve financial control and analysis via engagement management, revenue recognition and invoicing functionality
- Reduce "time to cash" through efficient time and expense collection and approval, revenue recognition and invoicing functionality
- Improve customer satisfaction through project management and client collaboration functionality.
The Compuware Difference
Single Integrated View from the Customer's Perspective
Our highly configurable system, coupled with the convenience of one integrated database, allows for better management across the entire customer life cycle.
Enterprise-Ready
With proven scalability for large deployments, this globalized solution utilizes a thin-client architecture for rapid deployment.
Robust Financial and Reporting Capabilities
With a focus on the "order to cash" cycle, coupled with our native Web-based Report Designer, we're able to utilize intelligence to remain competitive.
Based on Best Practices
We leverage best practices from our years of experience, to get IT service organizations running quickly and efficiently for a quicker ROI.
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