End-user Experience Monitoring

Business Challenge

After experiencing a service performance problem, most of your customers take their business elsewhere rather than spend the time to submit a complaint. They simply go away. These scenarios jeopardize business in terms of lost revenue and lost opportunities—and make a compelling argument for end-user monitoring. Without a comprehensive end-user experience monitoring solution, most IT departments:

have little insight to go on to determine how well applications are truly performing for their users
struggle to determine who should look into the problem, wasting valuable time in troubleshooting the problem
use different tools for every component, leaving them unable to respond to issues proactively.

Our End-user Experience Monitoring Solution

Compuware’s End-user Experience Monitoring solution gives you the ability to find and fix performance problems before anyone even notices them. With End-user Experience Monitoring, you can:

run your IT department more efficiently and cost-effectively because IT teams focus on items that have the greatest impact to the business
precisely locate which application component is at fault—the front end, application servers, middleware, database or mainframe—by tracking user transactions across the entire service infrastructure
prioritize performance problems based on the number of affected users and locations.

Products

Vantage
Vantage for Business Service Management
Vantage for End-user Experience Monitoring
Vantage for Network Monitoring
Vantage for Transaction Profiling