Business Service Management

Business Challenges

The challenge of business service management is that it’s tough to demonstrate the business value of IT services and investments to appropriate stakeholders. IT initiatives and business goals are all too often misaligned. True business service management requires you to:

understand the business impact of IT service quality
prioritize IT resources and problem resolution based on business needs
communicate performance metrics in real time and in business terms
create value by leveraging existing IT management investments.

Our Business Service Management Solution

Compuware’s Vantage for Business Service Management (BSM) delivers the right information to the right people at the right time, so you can be sure to fully communicate IT service in terms the business can understand. Coupled with our Service Level Management, Business Service Management helps your IT operation teams:

determine the business impact of IT services based on actual experiences of your employees, customers or other application users
manage service level agreements to ensure your customers’ satisfaction
unify existing technology tiers for a full view of your service delivery
prioritize performance issues based on business needs and resolve them more quickly with root-cause analysis.

See What Our Customers Are Saying

"By automating the measurement and reporting of business KPI with Vantage, some ROI included: saving 30 full-time employees and saving 50 percent of employee time by automating their tasks of tracking and reporting on KPI." La Caixa bank/EDS.

Products

Vantage for Business Service Management
Vantage for End User Experience Monitoring